You're Simply The Best

Dear Costco, I wanted to say thank you. After more than three years and lots of research, I finally decided to get a new phone. On February 28, 2009, I purchased a BlackBerry from the Wireless kiosk at the Costco in Murray, Utah. On March 2, 2009, I went back to Costco to purchase a birthday cake. Somewhere between the front door and my car, my new BlackBerry fell out of my purse. I didn't realize it until I got home, and my sister said that someone from Costco had answered my phone, and it had been run over in the parking lot. I was very disappointed, and I wasn't sure what to do. Some people said I should call T-Mobile and add insurance to my plan (I didn't purchase it to begin with), then forget to tell them that I had already damaged the BlackBerry. Others told me I could take it back to Costco and not tell them what happened. I didn't want to be dishonest, but I really didn't know what to do. I was pretty sure that I would be out of luck, so I decided I'd take it back to Costco and take my chances. The worst they could do is say no, and I had already resigned myself to having to buy another phone at full-price. Today, I took the BlackBerry back to the same Costco where I purchased it. The guys at the Wireless Kiosk told me they couldn't take it back, since it wasn't in working condition. He did walk up to the Customer Service desk with me, and we asked if Costco could do anything for me. They consulted with the store manager, who said that, normally, they wouldn't be able to do anything for me, but she authorized an exchange for me. I was so relieved and grateful. I know that any other store wouldn't have done that for me. I know that you didn't have to do it, but you did. I know that I already made a lot of purchases at Costco, but now you have a fan, advocate, and customer for life. Thank you, again. You're wonderful! You've gotta love it, baby!